Billing & Subscription

Manage your subscription, billing, and payment information.

Subscription Plans

Pro Plan:

• Monthly or annual billing options
• See current pricing on our pricing page
• Unlimited AI usage (fair usage applies)
• Full access to all socra features

Free Plan:

• Available after Pro trial ends
• Limited daily AI usage
• Access to core socra features

Free Trial

14-Day Free Trial:

• Credit card required to start trial
• Full access to Pro features during trial period
• Trial automatically converts to paid subscription unless canceled
• Cancel anytime during trial to avoid charges

Managing Your Subscription

Starting Your Trial

Trial Setup:

• Sign up and enter credit card information
• Get immediate access to all Pro features
• Trial lasts 14 days with full functionality

After Trial:

• Automatically converts to paid Pro subscription unless canceled
• If canceled during trial, account moves to Free plan with limited features
• Can upgrade back to Pro anytime from account settings

Individual vs Team Subscriptions

Individual Subscription:

• Starts as individual Pro plan
• Billed per user for your personal workspace
• All Pro features included

Team Subscription:

• Automatically becomes team billing when you invite members
• Billed per seat (each member + pending invites)
• Space owner responsible for all billing
• Members added immediately increase billable seats

Managing Team Members & Billing

Adding Members:

• Use “Add Members” button in Members tab
• Each invite immediately creates a billable seat
• Charged full price for current billing period
• No prorating for new seats

Removing Members:

• Remove members from People settings
• Seat reduction takes effect at next billing cycle
• Continue paying for current period

Seat Management:

• View “Paid seats” vs “Members + Invited” in billing
• Pending invitations count as billable seats
• Cancel invites to reduce seats for next cycle

Billing Controls

Change Plan:

• Upgrade or downgrade from billing settings
• Changes take effect immediately
• Downgrades require cancellation flow

Change Billing Interval:

• Switch between monthly and annual billing
• Annual billing offers savings
• Change takes effect at next billing cycle

Payment Methods:

• Update credit/debit cards via Stripe
• Change billing address and email
• Download invoices and receipts

Billing Information Access:

• View current plan and status
• See next billing date and amount
• Track payment history and invoices

Cancellation Policy

How Cancellation Works:

• Cancel your subscription anytime from account settings
• Access continues until the end of your current billing period
• No prorating - you keep Pro access for the full period you’ve paid for
• Account automatically moves to Free plan after current period ends

Support:

• Email support for billing questions at team@socra.com
• Secure payment processing handled by Stripe
• Contact support for billing disputes or issues